Policy on Refunds

The refund policy will not apply in the following situations:

• 1. Selection of a discounted package.
• 2. Approval of the primary design concept.
• 3. Request for revisions.
• 4. Urgent design projects (non-refundable).
• 5. Cancellation unrelated to the company.
• 6. Client inactivity or unresponsiveness for over 2 weeks on the project.
• 7. Violation of company policies.
• 8. Engagement with another company or designer for the same project.
• 9. Insufficient information in the creative brief.
• 10. Request for a complete design overhaul.
• 11. Refund request beyond the specified 'request for refund' period.
• 12. Business closure or name change.
• 13. Reasons such as 'change of mind,' 'disagreement with a partner,' or other non-service-related issues.
• 14. Subscribing to a service bundle and dissatisfaction with a specific service (refund applicable only to that service, not the entire bundle).
• 15. No refund once final files have been delivered upon request.
• 16. Exclusion of refunds and revisions for free items.
• 17. Exclusion of refunds for services, including Social Media, SEO, Domain Registration, and Web Hosting.
• 18. No refunds after client approval of website design and commencement of development.
• 19. No refunds after positive feedback on logo revisions and initiation of final file delivery.
• 20. Refunds not applicable to third-party outsourced work.

Usage Terms

The decision to visit our homepage is entirely at your discretion. Any privacy disputes are subject to this notice and our Conditions of Use, including limitations on damages, dispute resolution through arbitration, and the application of state law. If you have concerns about our Privacy Policy, please contact us at your earliest convenience. Our customer services team is here to assist you.

Since our policies are subject to change, it is advisable for you to review the policy each time you visit the site for a purchase.

The company collects navigational data about visitors' website activity and technical performance information (e.g., page load times). This information helps us identify the most visited areas of our website and gain better insights into our clients. It also aids in enhancing the quality of deficient areas on our sites. Unless otherwise indicated, all materials on this site, including images, illustrations, designs, icons, photographs, written content, and other materials (collectively, the "Contents"), are protected by copyrights, trademarks, trade dress, or other intellectual property rights owned, controlled, or licensed by the company.

This site and its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials from the site for personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale or exploitation of the site, its content, or any related software.

Client Testimonials

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to our company on this site or in connection with your use of this site (collectively, the "Comments") shall become the property of the company.

The company will own exclusive rights, titles, and interests and will not be limited in any way in using the Comments, commercially or otherwise. The company is not obligated to:

• (a.) Maintain any Comments in confidence.
• (b.) Provide compensation to the user for any Comments.
• (c.) Respond to any user Comments.

The company may also use client testimonials and logos on its other online and offline properties.

Electronic Correspondence

By visiting our site or sending emails to our contacts, you are communicating with our company electronically. Receiving our communications electronically is involuntary, and you agree to receive our communications by email or through notices posted on this site. You acknowledge that all agreements, notices, disclosures, and other communications comply with legal requirements and are equivalent to any legally written statement.

Copyright and Trademarks

All content on this site, including text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of this company or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of this company and is protected by international copyright laws. All software used on this site is the property of this company or its software suppliers and is protected by international copyright laws.

Trademark names used on our sites belong to their respective companies or subsidiaries and cannot be used in connection with any product or service not associated with that company.

Important Note: We retain the right to retain or decline any project or terminate the contract whenever we deem it necessary. Following a refund or dispute resolution, you will forfeit any rights to use the designs for any purpose; they will become our exclusive property, and we will be the rightful owners of the designs.

Your Account

Your use of this website is your responsibility. You must maintain the confidentiality of your account and password and restrict access to your computer. By using the site, you agree to be responsible for all activities conducted under your account or password.

Copyright Complaints

The Company and its affiliates respect the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement while browsing the site, please follow our procedures for reporting copyright violations.

Account Area

The Account Area provides a convenient means of communication. It is your responsibility to check the Account Area for queries, concerns, or additional instructions from the designer. Failure to regularly use or check the Account Area will not provide sufficient grounds for a refund. If you are unsure how to use this feature, please feel free to contact our customer support team for assistance.

Delivery Policy

All design order files are delivered to your Account Area as specified in the Order Confirmation Email. An email notification is also sent to inform you about the delivery of your design order to your designated account area. All policies related to revisions and refunds are subject to the date and time of design order delivery to your account area.

We provide a unique design order reference number immediately after your order is placed, allowing you to track your order's status and request revisions using the reference number.

We deliver all customized design orders via email within 2 to 3 days of receiving your order.

For those in need of expedited service, we offer a RUSH DELIVERY option for an additional fee of $100, providing you with initial logo samples within 24 hours. For further assistance, please contact our 24-Hour Customer Support Center.

Revision Policy

We offer guaranteed unlimited revisions. Customers can request unlimited free revisions, and we will revise their design at no extra cost, provided the design concept remains unchanged. The revision turnaround time is 48 hours.

Procedure for Reporting Copyright Violations

The Company and its affiliates respect the intellectual property rights of others. If you believe that your work has been copied in a manner that constitutes copyright infringement, please provide the Company's copyright agent with the following information:

• An electronic or physical signature of the person authorized to act on behalf of the copyright owner.
• A description of the copyrighted work that has allegedly been infringed.
• The location on the site where the allegedly infringing material is located, including any relevant ID number.
• Your address, telephone number, and email address.
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information provided in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Applicable Law

You are required to comply with all applicable laws, including export controls, in connection with your use of the Service, as well as any further limitations specified in any written or on-screen notices from our company.

Disputes

If there is a dispute related to your visit to our website or services purchased through the site, such disputes shall be submitted to the Dispute Handling Department.

Site Policies, Modifications & Severability

We encourage visitors to review all other policies, such as the Pricing Policy, posted on this site. These policies also govern your visit to our site. Our company reserves the right to make changes to the site, policies, and the Conditions of Use at any time. If any of these conditions are deemed invalid, void, or unenforceable, they shall be considered severable and shall not affect the validity and enforceability of any remaining conditions.

Ways to Contact the Company:

All communication related to purchases, delivery, and order completion can be conducted using the following methods:

• (1) Chat
• (2) Email
• (3) Customer Service Call Center
• (4) Fax

No other methods of communication are considered valid.

Bill of Rights

Safe Shopping:
When you shop on our site, you join numerous customers who have safely completed purchases without credit card fraud. If you prefer, you may also place an order by phone.

No Obligation:
Our Personal Notification Services, such as Email, are provided free of charge, and you are under no obligation to make a purchase.

Updates:
As a customer, the person will occasionally receive e-mail updates about important functionality changes to the Web site, new services, and special offers that our Client Services think the client might find valuable. But if the clients do not receive them, please visit the My Account section at our site to change preferences by logging in.

Note:
Use of the stolen credit cards is strictly prohibited and is considered to be a serious crime. We work in close collaboration to fight cybercrime and make sure that all fraudulent orders are reported to the Federal and State Agencies.